Associate Store Manager

Job Description:

An exceptional customer experience is at the heart of Petco's business operations. As such, the Solutions Manager identifies as the driving force for sales culture and coaching Pet Care Center partners.

We can ensure that pets, pet parents, and people have a healthier and brighter future by promoting healthier lifestyles, good nutrition, and regular exercise

Petco offers a nurturing and stimulating environment for individuals who desire to create an impact, pursue a fulfilling career, feel included and accepted as themselves, and prioritize their well-being.

Our underlying values encapsulate the spirit of positive change by promoting ethical practices that benefit the welfare of pets, people, and the natural world.

• Every pet that we come into contact with receives the same level of love and attention as our own pets, as each and every animal deserves nothing less
• Our commitment to delivering top-quality products and services positions us as a leader in the fast-growing pet industry
• Our team is committed to improving the livelihoods of people
• Through our collaboration, we accomplish exceptional results
• Acceptance is one of our core values here, we will never expect you to change anything about yourself

Through its numerous health care centers and hospitals, Petco has established itself as a category-defining company with a mission to improve the lives of pets and pet parents.

Position Responsibilities:

Capability to competently perform all necessary tasks is integral to the effective fulfilment of this role. Reasonable adjustments can be made to support qualified individuals with disabilities in performing these essential functions.

• Put your wide-ranging business acumen to work in examining and diagnosing emerging market developments, and in devising and implementing proactive business improvement plans.

• Responsible for taking the lead in the implementation and execution of programs that prioritize customer satisfaction, including nutrition standards, pet companion sales, seasonal campaigns, and premium services, in order to exceed targeted sales objectives.
• Adapting sales strategies to incorporate an Omni Channel approach with a focus on guest requirements, such as integrating services, veterinary services, loyalty programs, BOPUS, Endless Aisle, and Repeat Delivery into the options provided.
• The Leader on Duty at the Pet Care Center plays a critical role in supporting the effective execution and implementation of company initiatives, policies, and procedures, while also handling guest escalations and promotions.
• Facilitate each guest's transactions in a way that leaves a positive lasting impression.
• Follow the selling model as a standard and offer support to customers during their visits.
• The effectiveness and productivity of the Pet Care Center is highly connected to the management of the team responsible for recruitment, hiring, education, confirmation, acknowledgement, appraisal, and growth. This role also entails implementing successful selling strategies and techniques for providing superior customer service.
• Utilize Petco selling behaviors when creating the weekly schedule to maximize sales floor coverage and enhance interaction with guests.
• Instill a positive leadership culture that prioritizes teamwork, inclusivity, and collaboration by providing clear direction and setting well-defined priorities that demonstrate a genuine passion for both people and pets.
• Maintaining replenishment and brand standards is a crucial task at the Pet Care Center, and the assistant works with the operations team to accomplish this.
• The Petco Leadership Expectations are mandatory for Solution Managers to exhibit and endorse.

Other Essential Duties:

• Lead by example in demonstrating compelling leadership and salesmanship to the Pet Care Center team. Promote a proactive and optimistic business environment that instills motivation to pursue organizational objectives. Advocate for change and advancement in the company by being a persuasive voice.

• Strict Adherence to Safety: Safety comes first in Petco. To attain this objective, it is crucial to observe Petco's safety protocols, policies, and procedures. We must also make sure any new regulations are adequately implemented in the Pet Care Center.

• Empower all stakeholders to actively participate in the growth and success of the company by promoting a culture of collaboration. The move enables everyone to feel valued and invested in the company's mission and vision.

• Place a high priority on building team strength through the cultivation and retention of employee talent.

• Encourage Team Building. Foster interpersonal relationships and encourage teamwork among employees, promoting a fun and supportive work environment. Help to create a workplace that appeals to current and potential employees.

Supervisory Responsibility:

• It is essential to have a high school diploma or its equivalent to qualify for this opportunity; attending college-level courses in business or management would be advantageous.
• The job requirements for this position include a minimum of 2 years of management experience or an equivalent level of experience, and the candidate should ideally have 3 years or more of experience.
• Having a legitimate driving license is essential to operate a motor vehicle.
• Candidates must possess exceptional skills in communication, organization, and computer operation, with specific emphasis on proficiency with software like Outlook, Word, Excel, PowerPoint, and any other relevant applications to fulfill the demands of this position.
• This applicant demonstrates a comprehensive understanding of business fundamentals, a solid foundation in finance, exceptional analytical and problem-solving skills, and an unwavering focus on developing employees and providing exceptional customer service.
• A desirable applicant should display the capability of demonstrating outstanding customer service and the expertise to teach others.

Supervisory Responsibility:

• Directly supervising solutions specialists, grooming salon leaders, dog trainers, solutions LOD, and solutions generalists is the main responsibility of a solutions manager.
• By working closely with Vetco and Vet Hospital, the Solutions Manager will be accountable for influencing their guest strategies and achieving meaningful results.
• Develop effective recruiting and retention tactics to keep top performance-oriented personnel within the company, and employ sound hiring procedures when selecting ideal candidates.

Work Environment:

The position of pet care center assistant necessitates weekend availability and the ability to work during peak sales hours. Although the majority of duties are done indoors, the employee may need to carry out customer purchases, stock inventory, or handle bank deposits outdoors.

About us:

This position involves significant interaction with the general public and employees of other PETCO departments, requiring the ability to provide and exchange information accurately and effectively.

Equal Opportunity Employer:

We are committed to ensuring that our hiring process is free from any discrimination. At Petco Animal Supplies, Inc., we provide an equal opportunity to all candidates to showcase their skills and experiences, irrespective of their background.

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